Guests hand over card details at every stay.
- ranking for payment card breaches
- #3
- guest records exposed in avg breach
- 100K+
- of hospitality breaches involve payment data
- 67%
Threats
What attackers go after
POS & Payment System Attacks
Restaurant POS systems, hotel payment terminals, and booking platforms are prime targets for payment card theft. Memory-scraping malware harvests card data in real-time.
Guest Data Theft
Reservation systems hold guest PII, payment details, and travel patterns. Loyalty program databases contain millions of records attractive to identity thieves.
Property System Compromise
Connected door locks, HVAC, and in-room entertainment systems create attack paths. Compromised room keys and system manipulation threaten guest safety.
Business risk
What a breach actually costs
Guests share payment details, contact information, and travel plans, and they expect discretion. A breach breaks that expectation.
What to protect first
- 01Secure guest PII and payment information
- 02Protect reservation and loyalty program data
- 03Safeguard property access systems
- 04Secure guest WiFi and entertainment networks
What a breach does to the business
- average hospitality breach cost
- $3.4M
- booking abandonment after breach news
- 30%
More than one location? Consistent security standards across properties, whether franchised or managed.
How we help
Where we would start
Security Assessments
Evaluate security across reservation systems, POS infrastructure, and property networks. Identify gaps in guest data protection and PCI compliance.
Penetration Testing
Test hotel networks, restaurant POS systems, and booking platforms. Identify vulnerabilities in payment processing and guest-facing systems.
Managed Security
24/7 monitoring for hospitality networks across properties. Detect POS malware, unauthorized access, and threats to guest data.
Security Training
Train front desk, F&B, and back-office staff on social engineering and payment security. Build security awareness across high-turnover hospitality teams.
Case study
In a client's words
“We simply cannot afford to put our reputation on the line. We engaged Virtus proactively to ensure our guests' trust is protected. Now security is part of our brand promise.”
- PCI DSS compliance
- Maintained
- guest data incidents
- Zero
- staff phishing susceptibility reduction
- 85%
Protect guests at every property.
Security assessments, POS testing, and staff training for hotels, resorts, and restaurants.